Manufacturer: Zebra Technologies Corporation
Manufacturer Part Number: Z1REET6XXX2C13
Manufacturer Website Address: http://www.zebra.com
Brand Name: Zebra
Service Name: OneCare Essential with Comprehensive Coverage and Expedited Collections Option – Renewal
Marketing Information:
Core Assurance
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ OneCare.
Complete Assurance
Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
3-Day Repairs
Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
8×5 Tech Support
Priority access to live-agent telephone technical support during normal business hours (8×5) no matter where customers are located.
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.
Product Type: Service
Service Information
Service Main Type: Maintenance
Service Characteristic: Parts & Labor
Service Description: 8x5x3 Business Day
Provided Support:
- Parts Replacement
- Repair & Return
- Accidental Damage Protection
- Phone Support
- Web Knowledge Base Access
- Online Training
- New Releases Update
- Commissioning & Dashboard
- Security Update
- Software Update
- Diagnosis
Service Response Time: 3 Business Day – Parts & Labor
Service Location: Carry-in
Service Duration: 2 Year
Product Supported:
Zebra:
- ET60
- ET65
Pricing Type: Must be purchased after 30 days of the product purchase
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