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You want the peace of mind that comes from knowing you can get the technical support you need, when you need it – but your software warranty only provides technical support and updates for 90 days. Now, with Zebra OneCare TSS, you can cost-effectively extend technical support, access to software upgrades and LifeGuard™ for Android™ security updates for 1, 3 or 5 years. When you choose Zebra for your technical support, you get the most qualified technical expertise, defined service levels and the commitment to rapid resolution you need to keep your Zebra devices up, running and available to your workers. And no matter where you are located in the world, we speak your language – we offer support in 17 languages.

Reduce Operational Risk and Increase Uptime, Efficiency and Predictability

Need to avoid unpleasant and costly surprises in your day-to-day business? Zebra’s TSS can help. Zebra’s specialized technical support professionals can help you troubleshoot your hardware and its installed software – including Zebra-provided third-party applications. And you can easily install Zebra-validated software upgrades and Android operating system security updates, avoiding the costly downtime and possible security breaches outdated software can cause.

Get LifeGuard™ for Android™ Security Updates Throughout Your Entire Device Lifecycle

Your Zebra rugged Android-based devices have a lifecycle that runs well beyond the typical three years of security support Google offers on any given version of Android.But without continual security support for the version of Android running in your organization, there may be security risks that can only be eliminated by retiring your Zebra devices early – a very costly solution. Now, you can keep your Zebra Android mobile devices secure every day they are in service with LifeGuard for Android, the industry’s first extended security solution. LifeGuard not only provides the security updates and patches you need, it also makes updating simple. You can see when updates are available and which devices need the update. Since you can update devices over the air, you can update ten, a hundred or thousands of devices all with the press of a button. And with LifeGuard, you’re always in charge – if you don’t want to update your devices to the next version of Android, we’ll continue to provide support on your current version of Android.

Unburden Your IT Staff

Zebra’s TSS professionals fully understand the settings and functionality of all of your Zebra mobile computers, barcode scanners, printers and software – removing that burden from your own IT staff. We understand how changes made to key components of your technical operations may affect the way your Zebra devices are working today. With Zebra’s TSS service, your IT department gets the support needed to keep your operations running smoothly – leaving you free to focus on strategic programs.

Reduce Your Total Cost of Ownership

Robust management of your IT assets can reduce your long-term operational costs. According to Gartner Research, companies that proactively manage their IT assets experience cost savings of approximately 5% to 30% per year. Zebra’s TSS service lowers your IT expenditures by reducing the costs associated with downtime, returns and unnecessary new hardware purchases.

Product Type: Service
Service Information
Service Main Type: Technical
Service Sub Type: Electronic
Service Description: 8x5x4 Hour
Provided Support:

• Phone Support
• New Releases Update
• Web Knowledge Base Access
• Email Support
• Live Chat
• Software Support

Service Response Time: 4 Hour – Phone Support
Service Duration: 1 Year
Product Supported: Zebra SOTI MobiControl